Website & CRM
Alchi’Nine
Cash flow is about numbers. Client relationships take more than that. For Alchi’Nine, a credit management and amicable debt collection specialist, we developed a website that explains the service and a CRM that keeps enquiries, conversations and next steps together.
- Client
- Alchi’Nine
- Industry
- Credit management · Amicable debt collection
- Our contribution
- Business website, contact journey, custom CRM and editorial management
- Technology
- Laravel · React · Inertia · Tailwind CSS
The brief
Build trust before the first conversation.
Talking about unpaid invoices also means talking about business relationships worth preserving. Alchi’Nine needed a website that could explain its credit management, collection and advisory services while giving companies a straightforward way to describe their situation. Behind that first enquiry, the team needed a workspace: somewhere to retrieve the request, understand the need, record discussions and plan what comes next. We built both sides around that journey.
The public website
A financial subject with a human approach.
The website pairs a dark visual identity with orange accents and dedicated service pages. Visitors can explore the firm’s approach, read its articles and get in touch. The focus is a clear path: help people understand who they are speaking to and explain what they need. The same visual language carries through from desktop to phone.
From enquiry to prospect
The form starts the conversation.
An enquiry from the website appears in the administration workspace. The team can process it and turn it into a prospect without re-entering the contact details. The original message becomes a note in the record, keeping the context close at hand.
01
Receive
Enquiries are grouped by status: new, read, processed or archived.
02
Qualify
The team records the acquisition channel and the services requested.
03
Move forward
Each record follows its commercial stages: contact, audit, quote sent, signed or closed.
Administration
Open the CRM. Know where to start.
The dashboard brings together outstanding enquiries, prospect counts and blog articles. Recent messages and shortcuts lead directly to everyday tasks. Counts and incoming enquiries refresh automatically. Search helps the team find a record when someone gets back in touch.
The prospect record
One contact, the context, the next step.
Each record brings together contact details, the company, the sales stage and the qualified need. A scoping area gives the team room to describe the assignment and what needs preparing. The principle is straightforward: reopen a record and pick up the conversation, without starting over. Relevant information stays in one workspace, organised to suit the screen.
Keeping the context
Keep the thread between conversations.
An engagement rarely takes shape in a single call. The CRM retains what makes the next conversation useful: previous discussions, received documents and the proposed scope.
An activity timeline
Notes can be marked as calls, emails, meetings or general notes to record the activity around a prospect.
Documents with their record
Files are attached to the prospect and accessible from the record. They are stored outside the public directory.
Editable qualification options
Acquisition channels and service types are managed in CRM settings so they can reflect the team’s terminology.
Editorial content
Keep the expertise visible after launch.
Alchi’Nine can manage articles and categories from the administration workspace: prepare drafts, edit content, fill in SEO fields and publish. A trash view allows removed articles to be recovered. Roles separate administrator access from blog contributors. Editorial work can be assigned without opening up prospect management.
Desktop & mobile
Work does not always happen at a desk.
The public website adapts to phone browsing. In the administration workspace, mobile navigation moves to the bottom of the screen and working panels stack vertically. Reading a record or finding an earlier exchange requires a different layout on a smaller screen. These visuals show the connection between the website, dashboard and CRM records across devices.
Your project
Your website opens the door. Your tools take it from there.
A specialist business, enquiries to qualify and a way of working that is your own? We can design the website and management workspace that bring those needs together.